Friendly, Patient Tech Support — In Your Home or Over the Phone
No jargon. No rushing. Just clear answers from someone who'll explain it as many times as you need — in your home or over the phone.
How we can help
Pick what you need, or let us take a look and figure it out together.
Phones & Tablets
Setting up a new phone, learning to text, video-calling family, or finally silencing those pop-ups.
Email & Online Safety
Setting up email, spotting scams, and keeping your accounts and passwords secure.
Internet & Wi-Fi
Fixing slow Wi-Fi, setting up a new router, or getting your streaming working right.
Smart Home Setup
Video doorbells, smart speakers, plugs, and thermostats — set up, connected, and explained.
Remote Support
Can't meet in person? We can see your screen and walk you through it live, from wherever you are.
Simple, upfront pricing
Unlimited phone support, plus one home visit every month.
Billed annually at $288/year, or $35/month if you'd rather pay monthly and cancel anytime.
Save $30 — great for bigger projects, like a full smart-home setup.
Pay for a sessionOne focused session, one problem solved. $50 for each additional hour.
Pay for a sessionAnswers you can try right now
Tap a guide to open it up. Still stuck? That's exactly what we're here for.
Video call your family
- Open your video calling app (FaceTime, WhatsApp, or Zoom).
- Find the person in your contacts list.
- Tap the little camera icon next to their name.
- When someone calls you, just tap the green button to answer.
Spot a scam email
- Check the sender's actual email address, not just their name.
- Watch for urgent language like "act now" or "your account will close."
- Never click a link or attachment you weren't expecting.
- When in doubt, don't click anything — call us and we'll check it together.
Fix slow Wi-Fi
- Unplug your router, wait 30 seconds, and plug it back in.
- Move closer to the router if you can.
- Close apps or browser tabs you're not using.
- Still slow after a few minutes? Give us a call.
Set up a smart speaker
- Plug the speaker in and wait for the light to turn on.
- Download the companion app on your phone.
- Follow the app's steps to connect it to your Wi-Fi.
- Try asking it something simple, like the weather.
Hi, I'm the founder
I started Assisted Tech Support after spending years working in IT positions at ABB Engineering, NEC, and The Automatic Answer, all while being "the tech person" for my own family. I got tired of watching people feel embarrassed for asking simple questions — so I built a business where no question is too small, and nobody gets rushed.
— Eric Hickcox
"Very nice and knowledgeable young man. Helped with setting up my company email on my iPhone."
"Responsive and on time to the appointment. Fixed my printer that wasn't connecting to my computer."
"Very patient — Eric spent a couple hours with me going over various problems with my iMac."
Frequently asked questions
Don't see your question here? Just call or ask — that's what we're for. You can also view all FAQs on one page.
What if I don't know anything about technology?
That's exactly who we're here for. There's no such thing as a dumb question, and we'll never make you feel rushed or embarrassed.
Do you come to my home, or is everything remote?
Both — whichever works better for you. We offer in-home visits within 35 miles of Thomaston, CT, phone support, and remote screen-share sessions for anyone, anywhere.
Is remote support safe?
Yes. You're always the one who starts the session, and you can see everything happening on your own screen the whole time. We'll never call you out of the blue asking for remote access.
How much does a session cost?
Single visits start at $90, with multi-visit and monthly support plans available for ongoing help. Full pricing is in the Services section above.
What areas do you serve?
Thomaston, CT and the surrounding towns, within about 35 miles — plus phone and remote support anywhere. If you're in Southbury or Heritage Village, there's a dedicated page just for you.
What if my problem isn't something you list?
Ask anyway. Most tech questions fall outside a tidy list, and if it's something we can't help with, we'll tell you honestly and point you in the right direction.
How do I book a session?
Fill out the form below, call, or email — we typically get back to you within one business day.
Do you offer ongoing support, or just one-time fixes?
Both — book a single session anytime, or join the Peace-of-Mind Plan for unlimited phone support plus a monthly visit.
Book a session
Fill out the form, or just call — whichever feels easier.
Thanks — we've got it!
We'll be in touch soon.
Reach us directly
In-home visits within 35 miles · Phone & remote support, anywhere